Refund policy

KUNNAFOO

Return & Exchange Policy

1. No Returns or Cash Refunds
Kunnafoo does not offer returns or cash refunds. Exchanges are accepted only for eligible defective, damaged, or incorrect products.

2. Parcel Opening Video – Mandatory
A clear, continuous, unedited parcel opening video is compulsory for all exchange claims. No claim will be accepted without a valid video.

3. Reporting Issues
Please report any issue within 48 hours of delivery with your order number, product photos, and parcel opening video.

4. Exchange & Store Credit
Once the issue is verified and approved, the eligible amount will be provided as a coupon or store credit. You can use it to purchase another product from our website. No cash refunds will be provided.

5. Coupon Validity
Coupons or store credits issued for approved claims will be valid for 3 months from the date of issue. They must be used within this period.

6. Verification & Approval
All claims are subject to inspection and approval by the Kunnafoo team. Products must be unused and returned with their original tags and packaging, wherever applicable.

Thank you for shopping with Kunnafoo!